Remote Desktop Services can be very useful tool for IT Pro. Day by day more companies swap the Local Workstations in Thin Clients and users connected in Remote Desktop Servers in a farm or standalone base on the size of the company.
Sometimes can be difficult as IT Pro to support the users with Remote Desktop Connection. When a user call you must ask him for the password , find the username , most of the times the password will be wrong .
After 3,4 times finally connect in Remote Desktop session of the user to check his error.